Off the top of my head it should include:

Tiptree Jam

• Tiptree Jam
• Maldon Salt
• Leigh Cockles
• Rossi’s Icecream
• Kelly’s Turkeys
• Mighty Oak Brewery
• Crouch Vale Brewery
• New Hall Vinyards
• Burnham Mustard
• Marriage’s Millers
• Richard Haward Oysters
• Jamie Oliver
• Daniel Clifford
• The Sun, Dedham

Unit 4: The Impact of Customer Service

‘However, after a few weeks it was evident that Adam’s administrative and interpersonal skills left a lot to be desired. He was extremely nervous when talking to the managers of shops on the telephone when organising sales and deliveries and often misinterpreted the information they were giving him. His computer skills were also poor and one Friday afternoon he managed to wipe several retailers’ details from the database. Casey Leaver, the Financial Manager, was furious as the lost information contained details of how much money each shop still owed SW, as well as orders still to be delivered. Samantha Howarth, the Production Manager, was also angry with Adam. She needed him to pass on each retailer’s requirements so that the products could be manufactured and sent out to them as soon as possible. Adam was unaware that this was part of his job until he received an angry e-mail from Samantha (see Fig. 1). As Adam got more and more in a mess, retailers across the county were receiving incorrect orders – products that were the wrong size or design or looked like they had been produced in a hurry. One of SW’s most consistent customers, Wave Nation, had taken orders themselves from members of the public for the new range of SW gloves, only for the delivery to consist of 16 children’s wetsuits.’

How very slow of me.

You can expect a lot more drivel from me now.

And a bit of a rethink on what I blog, what I tweet and what I Facebook….

But we’ve been starting on the wrong foot by showing a number of logos and asking what the organisations represented have in common – answer: a defined brand, answer: brand recognition, (answer: a set of values underpinning everything).

We were getting anything but that response though – answer: they make a lot of money, answer: they are international, answer: they are private sector, (answer: what’s it got to do with us?).

What we should have asked is – who do you want to work for? And why? What do you believe about them? What do you think you know? What makes them special? Odds on the top ten would have a sturdy set of organisational values.

Answers (off the top of my head):

• Innocent
• BBC
• Google
• Lush
• Bravissimo
• Twitter
• National Trust
• Marks & Spencer
• Ikea
• DFID

What about you?

Turning Over a New Leaf

Right, this is my declaration that I’m disinterring my blogging mojo.  It’s time to come back.

• SharePoint Vs Intranet
• How to evaluate team briefing
• More on social media as an internal comms tool
• Use of NLP in internal comms
• Values, reputation and behaviours
• Internal Comms on a budget (Civil Service Marketing & Communications Spending Freeze!)
• Seeing David McLeod at a conference recently
• Embedding employee engagement in mainstream business….

I may add to this this afternoon.

A linguistics professor was lecturing to her class one day. “In English,” she said, “A double negative forms a positive. In some languages, though, such as Russian, a double negative is still a negative. However, there is no language wherein a double positive can form a negative.”

A voice from the back of the room piped up, “Yeah . . .right.”

Furious Bride

A true story.

A relative of Himself is a vicar at a local church.

The church doors open.  The bride is ready.  The organ strikes up and plays:

Robin Hood, Robin Hood, riding through the glen
Robin Hood, Robin Hood, with his band of men
Feared by the bad, loved by the good
Robin Hood, Robin Hood, Robin Hood

Not, as requested, Everything I Do.

The bride had asked for the Robin Hood theme song.

Be careful Kath, Tracy & Shelley!

Local poet Anthony Owen will be on his home turf when he appears at the Third Coventry International Festival Of Literature at the Belgrade Theatre in May. The Coventry Literature Festival is unique among UK literature festivals due to its focus on community events, with public writing workshops, children’s events and opportunities for local writers incorporated into the programme.

You can buy tickets and find out more on the Belgrade website:

Wednesday 13 May, 8pm.
Heaventree hosts the Festival’s opening night by inviting the editors of a number of poetry presses and magazine publishers to showcase their best new writers. Guests will include Horizon magazine, The Wolf magazine, Flarestack Press, Under The Radar and the Warwick Review.

This is an invaluable chance to research the diverse opportunities for publication offered by the UK poetry industry, gaining that knowledge of the terrain which is vital for new writers.

Tickets: £5.Thursday 14 May, 8pm.
The launch of My Father’s Eyes Were Blue by Coventry poet Antony Owen and Still This Need by Michael McKimm.

Antony Owen is a commercial manager from Allesley who writes poignant, unsettling poems, reminiscent in style of the Mersey Beats and their French forbears.

Tickets: £4.

 

1. Melt the margerine, syrup and chocolate
2. Add malesers and digestives
3. Press mixture into a tray/dish
4. Allow to cool
5. Topping – Melt the chocolate and cover the base
6. Allow to set in the fridge
7. Remove from fridge so that chocolate is not too hard, then slice.

A recipe to mark the start of my new hardcore diet!

Vote Imogen Leaver for Miss Essex 2009

Vote for Imogen at http://www.missessex.org/vote_profile.php?id=10437&vote=yes