Entries Tagged as 'Internal Communications'

May 1, 2008

Late Adopter

In keeping with today’s adopted persona, I am suitably behind the curve on trying out Twitter.
We’ll, I’ve signed up and had a bit of a faff with it, I’ll now set my subconscious on thinking of internal comms applications for it.
I was very interested to see how organisations are using it - particularly Downing St.

April 18, 2008

Self-Help Culture

What is the boundary between a healthy self-help culture and an organisational silo?
And, where do you go next when your central/corporate advice has been politely but flatly refused?
A degree of self-help is healthy in any organisation - but guerilla activity of varying quality can create an uncoordinated messy communications environment with clogged channels.
And this can [...]

April 14, 2008

Another Look at Appreciative Inquiry

Writing about:

http://caseyleaver.wordpress.com/2007/07/25/appreciative-inquiry/
 Using Appreciative Inquiry to drive change at the BBC - Berrisford, Sam. Strategic Communication Management, Apr/May2005, Vol. 9 Issue 3, p22-25, 4p, 1bw; (AN 16676140)

The last is particularly valuable at it explains AI in action in a given context.
‘Making it Happen used the application of appreciative inquiry in a complexe employee consultation exercise called [...]

April 10, 2008

Citations

Writing about http://www.phwa.org/resources/article.php?id=1137
Leaver, C. (2007, May 21). Employee engagement: Linkages with the Sears model. Warwick Blog [online]. Retrieved May 23, 2007, from www.warwick.ac.uk.
On a vanity google trawl the other day I found this…. (It’s important to keep an eye on online reputation management I think!)
I have to say that I was very surprised to have [...]

April 4, 2008

Non Pay Benefits: Employee Satisfaction

The other night on the train a couple of businessmen were talking in the Quiet Carriage. This would normally have unfortunate consequences, but fortunately for them they were talking about something that interested me.  At least for part of the journey.
One was Canadian and the other was Indian and they both clearly worked in the same [...]

March 28, 2008

BA Own Goal - A Terminal Case Study

Writing about http://news.bbc.co.uk/1/hi/uk/7317909.stm
And http://www.independent.co.uk/news/uk/home-news/heathrows-big-day-is-terminal-embarrassment-801743.html
Wow! This is a management, PR & Internal Comms case study in the making. I can see this being on the CIPR course next year…
The thing that stood out most for me though was the amount of coverage pointing to underinformed and poorly trained staff - from issue with the [...]

March 27, 2008

Laurie Taylor Vs Jamie Targett

I love The Poppletonian, Laurie Taylor’s mock university corporate news colum in the Times Higher Education (yes, we’ve lost the Supplement bit).  I also love his cast of character including the desperate Jamie Targett, Director of Corporate Affairs, and the hippy-dippy useless Jennifer Doubleday, Head of Personal Development.
I was thrilled when the VC welcomed the [...]

March 19, 2008

Six of One, and Half a Dozen of the Other

Thinking about writing about How very dare you????

This is really just a place holder. It’s to remind me to carry on thinking about Liam’s question.
Should you throw your hands up in horror and stalk out of the building crying “I can’t help you - you’re all doomed!”?
The answer to this, as Liam quite rightly points [...]

March 13, 2008

What’s the Difference Between an Accountant and a Communicator?

Note: the Accountant referred to is not Himself!
The difference is in the understanding of the word Clarity.

1.
clearness or lucidity as to perception or understanding; freedom from indistinctness or ambiguity.

2.
the state or quality of being clear or transparent to the eye; pellucidity: the clarity of pure water.

Clarity to a communicator means simplicity and ease of understanding.  [...]

March 12, 2008

He Knew He Was Right

Writing about He Knew He Was Right
I am making my first venture into Trollope having been inspired by A Round-Heeled Woman.
And it reminded me of how intransigent people can be in their relationships with other people - and why.
A brief plot synopsis can be seen on Wikipedia - but what it doesn’t cover is the clever [...]