Writing about http://news.bbc.co.uk/1/hi/uk/7317909.stm
And http://www.independent.co.uk/news/uk/home-news/heathrows-big-day-is-terminal-embarrassment-801743.html
Wow! This is a management, PR & Internal Comms case study in the making. I can see this being on the CIPR course next year…
The thing that stood out most for me though was the amount of coverage pointing to underinformed and poorly trained staff - from issue with the [...]
Entries from March 2008
March 28, 2008
BA Own Goal - A Terminal Case Study
March 27, 2008
Laurie Taylor Vs Jamie Targett
I love The Poppletonian, Laurie Taylor’s mock university corporate news colum in the Times Higher Education (yes, we’ve lost the Supplement bit). I also love his cast of character including the desperate Jamie Targett, Director of Corporate Affairs, and the hippy-dippy useless Jennifer Doubleday, Head of Personal Development.
I was thrilled when the VC welcomed the [...]
March 19, 2008
Six of One, and Half a Dozen of the Other
Thinking about writing about How very dare you????
This is really just a place holder. It’s to remind me to carry on thinking about Liam’s question.
Should you throw your hands up in horror and stalk out of the building crying “I can’t help you - you’re all doomed!”?
The answer to this, as Liam quite rightly points [...]
March 15, 2008
The Man With No Name
I have always loved Westerns. And I have always loved Clint Eastwood: particularly in Westerns and in Dirty Harry; but I will make no excuses for Play Misty for Me.
But his best role for me, and one that he has played variations of throughout his career, is The Man With No Name.
The Man With No [...]
March 13, 2008
What’s the Difference Between an Accountant and a Communicator?
Note: the Accountant referred to is not Himself!
The difference is in the understanding of the word Clarity.
1.
clearness or lucidity as to perception or understanding; freedom from indistinctness or ambiguity.
2.
the state or quality of being clear or transparent to the eye; pellucidity: the clarity of pure water.
Clarity to a communicator means simplicity and ease of understanding. [...]
March 12, 2008
He Knew He Was Right
Writing about He Knew He Was Right
I am making my first venture into Trollope having been inspired by A Round-Heeled Woman.
And it reminded me of how intransigent people can be in their relationships with other people - and why.
A brief plot synopsis can be seen on Wikipedia - but what it doesn’t cover is the clever [...]
March 12, 2008
What do we do with this Facebook thing?
Adapted from Well, Everything has to Start Somewhere on our work blog.
And more than that, to quote Jane Magé (a former boss):
We are where we are, let’s see where we can go from here.
A quote which I find useful for a variety of occasions…
So, we’ve got this Facebook presence - what are we doing with [...]
March 5, 2008
Sweet Charity
We came, we bounced, we conquered - well we racked up more laps than the team competing at the same time as us! (This was, by the way, at lunchtime in a very busy shopping centre.)
This is clearly a very flattering photo - sponsor me at http://www.mysportrelief.com/caseyatmiddleton and you can see the far less flattering [...]
March 3, 2008
You can take a girl out of Essex….
From my Dad… Posted because I went home for the weekend and because I wore my white stilettos on Friday night (honestly) and because I don’t forward these things on but it’s worth sharing.
alma chizzit - A request to find the cost of an item
amant - Quantity; sum total (”Thez a yuge amant of mud in Saffend”)
assband - Unable to [...]
